Login Problems
Forgot your password
Click Forgot password? on the login page. Enter your email and we will send you a reset link.
Email not verified
If you see "Please verify your email before logging in," check your inbox (and spam folder) for the verification email. Click Resend verification email on the login page if needed.
Sign-in with Google, Facebook, or Microsoft
If a social sign-in button does not complete:
- Make sure pop-ups are not blocked for this site.
- Confirm you are signed in to that provider in the same browser.
- Clear the site's cookies and try again.
- Sign-in is matched by email address. If you first registered with email, use the social account that carries the same address, or log in with your original password.
Signing in from the mobile or desktop app
Both apps hand you over to your browser to sign in, then return to the app. If the app never appears to log in, complete the sign-in in the browser first, then return to the app. If your browser blocks the return, allow it to open the app.
Device limit reached
DRM-protected books limit how many devices can be registered at once. If you see a device-limit error, open Profile → Security or the My Devices page to remove a device you no longer use, or contact the publisher.
Account removed or deactivated
If you can no longer reach your account at all, contact support from the Help Center.